Privacy Policy

eRyde is a transport marketplace operating in South Africa. This policy explains how we process your personal information in line with the Protection of Personal Information Act, 2013 ("POPIA"). Contact our information officer at privacy@eryde.co.za.

• Account details: name, email, phone, profile photo.
• Identity verification: ID document, driver's licence, selfie, and (for providers) vehicle documents and photos.
• Booking data: pickup and drop-off locations, times, seat count and price.
• Payment metadata processed through YOCO. We do not store card numbers.
• Device and log data: IP address, browser and usage events required to operate the service.

• Create and manage your account and verify your identity.
• Match customers with providers and fulfil bookings.
• Process payments, commissions, refunds and payouts.
• Detect fraud, enforce our terms and comply with the law.
• Contact you about your bookings, account and material policy changes.

We rely on your consent (for identity documents and marketing), performance of a contract (bookings), our legitimate interests (fraud prevention, service improvement) and compliance with law.

• With the counterparty to a booking (customer and provider) so the trip can happen.
• With YOCO as our payment processor.
• With infrastructure providers under confidentiality obligations.
• With law enforcement when compelled by valid legal process.

Account and booking records are kept for at least 5 years after last activity for tax and dispute-resolution obligations. Verification documents are retained while your account is active and deleted within 30 days after account closure, unless we must keep them longer.

Data is transmitted over TLS and stored in access-controlled databases. Verification documents live in a private bucket accessible only via short-lived signed URLs. Access is limited to authorised staff.

Under POPIA you may request access to, correction of, or deletion of your personal information, object to processing, withdraw consent, and lodge a complaint with the Information Regulator (inforegulator.org.za). To exercise these rights email privacy@eryde.co.za.

We use essential cookies and local storage to keep you signed in and to remember preferences. We do not use third-party advertising cookies.

Some processors may host data outside South Africa. Where they do, we require equivalent protection through contract or their own certifications.

We may update this policy from time to time. Material changes will be communicated in-app or by email at least 14 days before they take effect.

Information Officer: privacy@eryde.co.za
Support: support@eryde.co.za