Terms of Use

eRyde ("we", "us", "our") operates an online marketplace that connects customers with independent transport providers offering carpooling, vehicle rentals, moving vans and school transport services in South Africa. eRyde is a technology platform only — we are not a transport operator and do not own, control or supervise any vehicle, driver or trip listed on the platform.

By creating an account, or by using the eRyde app or website, you confirm that you have read, understood and agree to be bound by these Terms of Use and by our Cancellation & Refund Policy. If you do not accept these terms, you may not use eRyde.

You must be at least 18 years old, legally able to enter into a binding contract, and provide accurate personal, contact and (where applicable) driver and vehicle information.

All users must complete identity verification. Customers must upload a valid government-issued ID and a live selfie. Providers and drivers must additionally submit a valid driver's licence, and for each vehicle they list: the licence plate, licence disc scan, roadworthy certificate and four-angle photographs. Listings may only use vehicles that have been verified by eRyde.

We may suspend, restrict or terminate any account where verification information is missing, expired, inaccurate or suspected to be fraudulent.

When a customer books a service, a contract is formed directly between the customer and the provider for the supply of that service. eRyde facilitates the introduction, booking, payment and dispute-handling process but is not a party to that contract.

Providers must honour confirmed bookings, arrive on time, maintain their vehicle in a safe and roadworthy condition, hold valid licensing and insurance, and comply with all applicable traffic and transport regulations.

All payments are processed online through YOCO. eRyde charges the following platform commissions, deducted from each booking before payout to the provider:

• Carpooling — 8%
• Vehicle rentals — 12%
• Moving vans — 15%
• School transport — 10%

Providers receive their payout, net of commission and any applicable cancellation charges, after the booking has been completed.

eRyde offers Free, Individual (R99/month) and Business (R199/month) subscription tiers for providers. Subscriptions renew automatically until cancelled and are non-refundable for the current billing cycle.

Cancellations, refunds and no-show charges are governed by our Cancellation & Refund Policy, which forms part of these Terms.

You agree not to:

• impersonate another person or submit false verification documents;
• use eRyde to transport illegal goods, unaccompanied minors outside a booked school route, or persons under the influence in a way that endangers others;
• circumvent the platform to take payment off-app for bookings initiated through eRyde;
• harass, threaten, defame or discriminate against another user;
• damage, misuse or fail to return a rental or moving vehicle in the same condition (fair wear excepted).

Users may leave honest ratings and reviews and communicate through in-app messaging. Content that is unlawful, defamatory, hateful or sexually explicit may be removed and may result in account termination.

To the fullest extent permitted by law, eRyde is not liable for loss, injury, damage or delay arising from the acts or omissions of any provider, driver or customer, or from the condition of any vehicle. Our aggregate liability to you for any claim relating to the platform is limited to the total commission we earned on your bookings in the three months preceding the event giving rise to the claim.

Nothing in these terms excludes any liability that cannot be excluded under the Consumer Protection Act, 68 of 2008 or other applicable South African law.

We collect and process personal information — including identity documents, licence details, location data, trip history and payment references — to operate the platform, verify users and comply with our legal obligations. We handle personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

We may suspend or terminate your account at any time, with or without notice, if you breach these terms, fail verification, or use the platform in a way that we reasonably consider unsafe, fraudulent or harmful to other users.

We may update these terms from time to time. Material changes will be notified in-app or by email. Continued use of eRyde after the effective date constitutes acceptance of the updated terms.

These terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the exclusive jurisdiction of the South African courts.

Questions about these terms? Reach us in-app or at support@eryde.app.